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Designer + Discounter = Gold

 

2004 saw H&M start a new trend - making luxury designers affordable to the masses. This started with Karl Lagerfeld and spread from H&M to other big box and discount retailers. The teaming of these two market extremes became the poster child for what retailers were describing as ‘The Death of the Middle’. It highlighted the need to stand for something if you weren’t a discounter and did not have the credibility or product to go high-end.….so one recession later and nearing the end of the decade why is the discount/designer pairing still so attractive to the consumer?

 

One thought is that it is a different group of customers who are now attracted to the idea ie. Curve of adoption; another is the result of the recession. At the beginning of 2009 it was taboo to be seen spending $$$$ on flashy designer wears, when the person next to you could be losing their job – or so the scenario goes. The result was a more conservative buyer, where fashion became less about badge value and more about quality/design or about seeing to be savvier with your money. Hence the potential attraction to designer for discounter ranges – which hold no badge value outside of the retailer but holds design values on the street.

Pictures Jimmy Choo for H&M 15th November Launch

             
Click here to download:
Designer_Discounter_Gold.zip (1119 KB)

 

Posted November 17, 2009 by Pippa Kulmar 
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Ben & Jerry's Lands 'down udder'

It seems that Ben & Jerry's Ice Cream have found their first Australian location - Manly Beach.

Overnight, the store has popped up (yet to be opened as of 1/11/09). They have done a great job of ‘advertising’ the stores opening through the decals on the high foot-traffic retail space and also some nice digital work to gain awareness beyond this community.

They are using digital to create some awareness of their launch in Australia.

1.       The ‘Rolling Cone’ Combi:

They have a ‘Rolling Cone’ Combi van traveling Australia distributing free ice cream (Twitter and Facebook are used to advertise their location). On Friday the van was at Hyde Park in Sydney (see picture from their Twitter stream).

2.       ‘Do Oz a Flavour’.

On their Australian website they are running a promotion for Australians to create a new flavour of ice cream. The winning flavour wins a year worth of ice cream. The whole idea of doing a flavour is an over-used concept at the moment in the Australian market (Smiths is running a similar competition), but it works for this launch because it invites participation with an ‘unknown’ brand.

Interested in seeing more go here:

Ben & Jerry’s Website

Ben & Jerry’s Twitter

Ben & Jerry’s Facebook

Stay tuned, I will have more photos when the store opens.

       
Click here to download:
Ben_Jerrys_Lands_down_udder.zip (1350 KB)

 

Posted November 1, 2009 by Pippa Kulmar 
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Yo Quiero Guzman y Gomez

 

There have been a few Mexican fast-food retail operations popping up around Sydney CBD (some better than others)…my favorite is ‘Guzman y Gomez’. To start it has good food, a coherent brand expression (the characters fictitious character Guzman and Gomez), nice stores … and it seems like very old school way of collecting customer data.

 

In their CBD outlet, they have a weekly prize draw of 10 free burritos, all you need to do is put your business card in a glass. This retail draw mechanic is ‘stone-age’ and the customer expects that they probably won’t win but at the same time they probably won’t find out who won.

 

Guzman y Gomez is using this mechanic to collect customer data and actually do something with it.  A week after putting my business card in the glass, I received a letter from the company founder Steven Marks (see picture), telling me unfortunately I had not won the burritos but enclosed was a coupon for a free burrito when I came back to visit the store (valid forever)….oh, and also you should tell your friends about us or your company (as they do business catering).

 

It was a really nice surprise and definitely a good way to create a brand advocate (as you can see)…I guess now I wait and see if they continue to communicate.

 

Website:

www.guzmanygomez.com/

 

       
Click here to download:
Yo_Quiero_Guzman_y_Gomez.zip (1675 KB)

Posted October 20, 2009 by Pippa Kulmar 
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Topshopping Sportsgirl

On a visit to Melbourne in February, I visited Sportsgirl on Bourke St. It has undergone a pretty big transformation to look a lot like Topshop. They have done some great stuff in this store - like tying in to local events, playing around with VM and leveraging service. Most importantly it really stands out against other retailers on the strip mall.

The store encourages browsing, everything feels like a discovery - from the unconventional VM to the limited edition online auction pieces at the front of the store (part of fashion week).

What I loved was at the back of the store, an area called 'Style me' where Sportsgirl has 2 stylists working on weekends (when there is high traffic) to style customers. This is a great idea it encourages cross-sell and makes shopping an experience...or makeover.

Sportgirl Bourke st is a great example of how retail can be a 'brand experience'

             
Click here to download:
Topshopping_Sportsgirl.zip (3016 KB)

Posted October 18, 2009 by Pippa Kulmar 
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Microsoft Store Coming Thursday...

 

Microsoft is planning on opening their first retail store next Thursday in Scottsdale Arizona (see pic below). From what I’ve read they see this as a way to step into a territory which Apple have dominated for the past few years…retail. The Microsoft retail model seems similar to Apple, in that all computers and gaming consoles will be live – creating an experiential space that encourages dwell time…and therefore greater basket.

 

They are timing the store launch with the Windows 7 release. A second store is already planned for California.

 

So who is looking after the rollout and success of the stores: an ex-Wal-Mart executive…kind of ironic as an ex-Target executive handles Apple’s retail operations.

 

The key to getting this store right will not be directly copying Apple, but finding a brand insight which works for experiential retail.  

 

 

   
Click here to download:
Microsoft_Store_Coming_Thursda.zip (53 KB)

Posted October 15, 2009 by Pippa Kulmar 
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Diesel Berlin gets digital

 

 

In June, Diesel’s Berlin Store took their window displays digital….not just standard eyelite digital but leveraging the medium for customer to interact with the store. Using motion tracking they let the window shopper act as god, conjuring up lighting and thunder to add to the destroyed VM.  

 

What’s really nice (and different) about this is that it wasn’t digital for digitals sake but to add to an element of interactivity to their ‘Destroyed Denim’ campaign…


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Posted October 15, 2009 by Pippa Kulmar 
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Disney Shake up Retail

News is that Disney is looking to ‘restructure’ 340 of its stores. Modeling them around the idea of ‘entertainment and recreation’ ie. their brand DNA.

 

You always hear about companies remodeling or reinvesting in their offering…what makes Disney different is that they are using Apple’s expertise. As Steve Jobs has been involved with Disney through the acquisition of Pixar they have apparently engaged him (and his retail team) to help.

 

‘The world does not need another place to sell Disney merchandise – this only works if its an experience’ Jim Fielding (Disney Stores).

 

So far it sounds promising…but I guess wait and see if theory comes to practice

Posted October 14, 2009 by Pippa Kulmar 
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Is Pop-Up Dead...

It seems like Pop-up retail has become the easy answer for retail activation. ie. we don't have a store so we'll do pop-up or we have a store and want publicity so why don't we do pop-up.

Given pop-up retail has recently become mainstream, I am praying it will finally die out. The money it takes would be better spent on stores (improvement or in store event) or on some way of generating publicity which is truly break through.

As we enter an age of 'sustainability' does the frivolous nature of pop-up have a part to play, or will this retail movement evolve with the times.

Photos: Pop-up store Incu Presents Opening Ceremony (Surry Hills) and Insight Pop-Up Store (Manly)

         
Click here to download:
Is_Pop-Up_Dead....zip (2522 KB)

Posted October 4, 2009 by Pippa Kulmar 
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6 quarters of growth, then Crisis

 

We (meaning all nations) are not quite out of the GFC and the prophesizing begins for the next one…see the link below to an interview with Bill Achtmeyer from Harvard Business who gives his opinion on what will happen. 

http://blogs.harvardbusiness.org/tjan/2009/09/the-next-crisis-coming-in-2011.html?cm_re=homepage-061609-_-secondary-1-_-image

The basic premise of everything I have heard is that although a double dip or ‘dead cat bounce’ is a possibility its namely because we didn’t quite get it right during the current GFC, meaning it wasn’t long enough for us to fix what was broke. I guess wait and see…

Posted October 1, 2009 by Pippa Kulmar 
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